Software how-tos: TVision HUB (2024)

Sign in or add an account

On your HUB remote, press the Assistantbutton.

1. On your HUB, openSettings.
2. SelectAccounts & Sign In>Add account.
3. Use the remote to enter your Google username and password. If you don' t have a Google account,learn how to create one.

Change accounts

In certain apps, suggestions are based on viewing history. To get personalized results in Google apps, make sure you're signed into the appropriate Google account. To switch accounts:

1. Open an app that uses your Google account, like YouTube or Play Store.
2. When the app opens, select your account. If the app does ask you to choose an account:
   1. Open the app's settings
   2. Sign out of the current account.
   3. Sign into the desired account. The next time you use the app, you can choose which account you want to use.

Sync account

'Sync now' will update the HUB device with any changes to the associated Google Account since the last sync.

• Synced Google apps may include Calendar, Contacts, Google Play Movies and TV, Google Play Music, and People.
• Syncing apps will improve recommendations and functionality of Google Assistant.
• The User may disable use of this data for recommendations / Google Assistant by toggling the app to 'disabled.'
• To sync your account:
  1. From the HUB Home screen, selectSettings.
  2. Under 'Accounts & Sign In,' select your account.
  3. SelectSync now.

Remove / manage account

1. On your HUB, go to the Home screen.
2. Select theSettingsicon.
3. SelectAccounts & Sign In.
4. Select the account you want to manage, and choose from the following:
   • Sync now
   • Remove account
   • Choose apps to sync
     • Calendar
     • Contacts
     • Google Play Movies & TV
     • Google Play Music
     • People details

Talk to your Assistant

1. On your HUB remote, press the Assistantbutton, then ask your question.
2. To make sure the Assistant can hear you, speak into the microphone on your remote.
3. To do more with the Assistant on your HUB:
   • Ask the Assistant "What can you do?"
   • On your phone, download the Assistant app.

Manage Google Assistant settings

1. From the HUB Home screen, selectSettings.
2. SelectDevice Preferences>Google Assistantto manage the following:
   • Accounts
   • View permissions
   • Searchable apps
   • SafeSearch filter (on / off)
   • Block offensive words (on / off)

SafeSearch and Block Offensive Words

• SafeSearch and Block Offensive Words can help you block inappropriate or explicit images from your Google Search results when using Google Assistant to search.
• These filters aren't 100% accurate, but they help you avoid most adult content.Learn more about how SafeSearch works.
• To turn on SafeSearch / Block Offensive Words:
  1. From the HUB Home screen, select Settings.
  2. SelectDevice Preferences>Google Assistant.
  3. Toggle theSafeSearchorBlock Offensive Wordsfilter on or off.

Enable Carrier Billing

• T-Mobile Android phone users can set up T-Mobile billing as their default billing on their device.
• Sign into the TVision HUB using the same Google username and password.
• Google recognizes the user's preferences and sets T-Mobile carrier billing as the default billing on the user's Android TV.
• Google password authentication is required for purchases.

Get apps & games

1. From the HUB Home screen, select Apps.
2. Select the Play Games app.
3. Select an app or game.
   • To purchase a free app or game, selectInstall.
   • To purchase a paid app or game, select the game's price and follow the instructions to complete your purchase.
   • Paid games require adding a payment method. ReviewGoogle Play Help: Add, remove, or edit your payment methodor contact Google support for questions and steps on setting up Google Play payment methods.

Manage apps

1. From the HUB Home screen, selectSettings.
2. SelectApps>See all apps.
3. Select the desired app, then select from the list of actions:
   • Force stop
   • Uninstall
   • Clear data
   • Clear cache
   • Clear defaults
   • Notifications (on / off)
   • Permissions
     • Contacts (on / off)
     • Location (on / off)
     • Microphone (on / off)
     • Phone (on / off)
     • SMS (on / off)

Play a game

1. From the HUB Home screen, go to the "Games" row.
2. Find and select the game you want to play.

Find a previously downloaded app or game in your TV settings

1. From the HUB Home screen, selectSettings.
2. SelectApps.

Find a previously downloaded app or game in the Google Play Store

1. On your HUB, select thePlay Store.
2. SelectMy Apps.
3. Under "Apps installed," select the app, then selectOpen.

Delete an app or game in your TV settings

1. From the HUB Home screen, selectSettings.
2. SelectApps.
3. Select the app you want to delete (selectSee all appsfor a complete list).
4. SelectUninstall>OK.

Delete an app or game from the Google Play Store

1. On your HUB, select the Play Store.
2. Find the app or game you want to delete.
3. SelectUninstall. If you don't want an app to show in the top row of the HUB Home screen, turn off notification for that app.
   1. Go toSettings>Apps.
   2. Select the app.
   3. Select Notifications>Off.

Update an app or game

1. On your HUB, open the Play Store.
2. ChooseMy Apps.
3. Under "Updates available," you'll find apps that can be updated. Select the app you wish to update, or selectUpdate all.

Enable auto-update

1. On your HUB, open the Play Store.
2. Choose My Apps.
3. SelectOpen settings>Auto-update apps.

HUB app management (force stop, clear data, clear cache, clear defaults, notifications)

1. From the HUB Home screen, go toSettings.
2. SelectApps>See all apps.
3. Select the desired app, then select from the list of actions:
   • Force stop
   • Uninstall
   • Clear data
   • Clear Cache
   • Clear defaults
   • Notifications (on / off)
   • Permissions
     • Contacts (on / off)
     • Location (on / off)
     • Microphone (on / off)
     • Phone (on / off)
     • SMS (on / off)

Authentication settings

Authentication is required for all digital content purchases through Google Play (including within apps) by default.

• Every time you authenticate for a purchase, you can continue to buy all forms of digital content through Google Play (including apps) for the next 30 minutes without authenticating again.
• Disabling authentication may result in unauthorized purchases. You assume responsibility for all charges, including unintended or unauthorized purchases.
• Authentication is always required for every purchase under the Family section for an app or game, even if you have your settings set differently.
• Authentication settings apply only to the active account on the device where you add them. If you use your Google Account on more than one device, repeat the steps for each device. If you use multiple accounts on your device, repeat the steps for each account on the device.
• To turn authentication on / off:
  1. Hold the Home button on the HUB remote.
  2. Select Settings.
  3. Select Purchase authorization.
  4. Choose a setting and follow the on-screen instructions.

Pair a Bluetooth Device

You can connect wireless keyboards, game controllers, and other devices to your HUB. To pair Bluetooth devices:

1. Hold the Home button on the HUB remote.
2. Select Settings.
3. Under "Remote and accessories," select Add accessory.
4. On your TV or monitor, select your device from the list.
   • Your TV will display a list of nearby devices available for pairing.
   • If your device isn't listed, put your device in pairing mode and it will be added to the on-screen list.

Manage network connection

"Network & Internet" settings allow the user to enable / disable Wi-Fi for the TVision HUB, scan and select the preferred Wi-Fi network, and view the settings and signal strength for the connected network.

1. On your remote, press theHomebutton.
2. Select theSettingsicon.
3. SelectNetwork & Internet.
4. Toggle Wi-Fi on.
5. Under "Available networks," select the network you wish to connect to.
6. Enter the password and select the enter icon.

Forget a network

1. On your remote, press theHomebutton.
2. Select the Settings icon.
3. SelectNetwork & Internet.
4. Select the desired network.
5. SelectForget Network.

Check network connection

Use the TVision Network & Diagnosis tool to monitor network speeds.

1. On your remote, press theHomebutton.
2. Select TVisionNetwork & Diagnosis (select See allAppsif TVision Network & Diagnosisdoes not appear on the Home page).
   
3. Select Network Speedto check the current network speeds or select Network Detectionto check current network status.
   

Display

Display settings control the display format of the signal sent to the HUB. The display format is also dependent on the capabilities of the TV and the content being displayed. To view and manage Display settings:

1. From the HUB Home screen, selectSettings.
2. SelectDevice Preferences> ​More>Displayto view and manage the following:
   • Screen resolution
     • Auto switch to best resolution (on / off)
     • Display Mode (setting for the resolution and refresh rate of the signal sent to the TV)
     • Color Depth Settings (determines the number of colors on a screen. Increasing color depth increases the colors rendered)
     • Color Space Settings (determines color model encoding format for rendering color on the display)
   • Screen position (controls the scaling of display screen)
     • Zoom in screen
     • Zoom out screen

Home screen

• The Home screen is the main HUB interface, and is accessed from theHomebutton on the remote.
• TheCustomize channelssetting allows the user to control the channels displayed on the Home screen.
• Channelsare the rows of content displayed on the Home screen, such as:
  • Apps (can't be removed)
  • Netflix (can't be removed)
  • Google Play Music
  • YouTube

Screen saver

Use these settings to put the TVisionHUB into screen saver and sleep (power-saving) modes when the HUB is inactive.

1. From the HUB Home screen, selectSettings.
2. SelectDevice Preferences>Screen Saverto view and manage the following:
   • Screen Saver
     • Turn screen off
     • Backdrop
     • Colors
   • When to start
     • 5 minutes
     • 15 minutes
     • 30 minutes
     • 1 hour
     • 2 hours
   • Put device to sleep
     • 30 minutes
     • 1 hour
     • 3 hours
     • 6 hours
     • 12 hours
     • Never
   • Start now

Keyboard

Keyboard settings control the keyboard layout and functionality for Apps that require keyboard entry. To adjust keyboard settings:

1. From the HUB Home screen, selectSettings.
2. SelectDevice Preferences> Keyboard.
   
3. Select from the available options to update settings:
   • Current keyboard
   • Gboard Settings
     • Current version
     • Languages (defaults to system language)
     • Terms of service
     • Privacy policy
     • Open source licenses
     • Share usage statistics
   • Manage keyboards
     • Gboard (requires a connected Gboard)
     • Google voice typing (on / off)
     • Virtual Remote Keyboard

Surround Sound Audio Output

Audio Output settings control the audio format of the signal sent to the TV / display. The audio format is also dependent upon the capabilities of the TV and the content being viewed. To view and manage Audio Output:

1. From the HUB Home screen, selectSettings.
2. SelectDevice Preferences >More>Audio Outputto view and manage the following:
   • Dolby sounds
     • Off
     • Line
     • RF
   • Audio Mixing (on / off)
   • Digital Audio Format
     • PCM
     • SPDIF
     • AUTO
     • Manual (for definition of audio modes, review theSound section on this page)
       • Dolby Atmos in Dolby Digital Plus (Pass through)
       • Dolby Digital
       • Dobly Digital Plus
       • DTS (Pass through)
       • DTS-HD (Pass through)
       • AAC
       • Dobly TrueHD (Pass through)

Sound

• Sound settings control the system sounds (selections and alerts) that occur as the user navigates through the screens and menus.
• The output sound formats require support of the TVisionHUB and the connected TV or sound system.Autois the recommended setting.
• To update Sound settings:
  1. From the HUB Home screen, selectSettings.
  2. SelectDevice Preferences > Sound.
     
  3. Select from the available options to update settings:
     • System sounds (on / off)
     • Select formats
       • Auto: Use the formats that your device supports (recommended)
       • None
       • Manual
         • Dolby Atmos in Dolby Digital Plus (Pass through)
           • 9.1 surround sound via Dolby Digital Plus stream (lower bitrate)
           • 9.1 => 9 speakers, 1 sub-woofer
         • Dolby Digital
           • 5.1 surround sound
           • 5.1 => 5 speakers, 1 sub-woofer
         • Dolby Digital Plus
           • 7.1 surround sound
           • 7.1 => 7 speakers, 1 sub-woofer
         • DTS (Pass through)
           • 5.1 surround sound (this is an alternate 5.1 surround sound standard, different than Dolby's)
           • 5.1 => 5 speakers, 1 sub-woofer
         • DTS-HD (Pass through)
           • 7.1 surround sound (this is an alternate 7.1 surround sound standard, different than Dolby's)
           • 7.1 => 7 speakers, 1 sub-woofer
         • AAC
           • 5.1 surround sound
           • 5.1 => 5 speakers, 1 sub-woofer
         • Dolby TrueHD (Pass through)
           • Supports up to 7.1 surround sound, as well as Dolby Atmos (9.1) immersive audio. Support for Dolby Atmos requires Dolby Atmos data embedded in the content being streamed.
           • 7.1 => 7 speakers, 1 sub-woofer

HDMI CEC

HDMI CEC settings allow the HUB device to control the TV input and power. This feature may not be supported by all TV models. To view and manage HDMI CEC settings:

1. From the HUB Home screen, selectSettings.
2. SelectDevice Preferences > More > HDMI-CEC to view and manage the following:
   • CEC Switch (on / off)
     • When enabled in this setting and supported by the TV, this feature allows the TV remote to control the TVisionHUB power on / off, volume, and D-pad.
     • Some, but not all of these functions may work on some TVs (e.g., you can control power, but not volume).
     • May not work for all TV models.
   • One key play (on / off)
     • When enabled and supported by the TV, powering on the TVisionHUB or pressing theHomebutton will automatically switch the TV input to the TVisionHUB and the TVision Home screen.
     • Example: If a TV is set for an Xbox on TV Input 2, pressing the TVision Home or Power button will automatically switch the TV Input to TVision on Input 1.
     • May not work for all TV models.
   • One key power off (on / off)
     • Powering off the TVisionHUB will power off the TV when this feature is enabled.
     • May not work for all TV models.

Date & time

Date & time settings control date and time source, time zone, and formatting. To edit Date & time settings:

1. From the HUB Home screen, selectSettings.
2. SelectDevice Preferences > Date & time.
   
3. Select the desired setting to update:
   • Automatic date & time
   • Set date (available if Automatic date & time is off)
   • Set time (available if Automatic date & time is off)
   • Set time zone
   • Use 24-hour format

Language

Language settings control the displayed language for the TVision HUB's Settings menu. Use of this setting will vary by apps outside of the TVision HUB's Settings menu. To update Language settings:

1. From the HUB Home screen, selectSettings.
2. SelectDevice Preferences> Language.
   
3. Select from the list of available languages.

Location

Location enables / disables periodic reporting of HUB device location data to Google. Google may collect location data periodically and use this data in an anonymous way to improve accuracy and location-based services. To manage Location settings:

1. From the HUB Home screen, selectSettings.
2. SelectDevice Preferences > Location > Location statusto view and manage the following:
   • Use Wi-Fi to estimate locattion
   • Off

About Device

The About Device section allows users to check for system updates and factory reset the HUB device. About Device also provides information including model, versions, serial number, and interface addresses (Wi-Fi, Bluetooth, IP). To view and manage About Device information:

1. From the HUB Home screen, selectSettings.
2. SelectDevice Preferences > Storageto view and manage the following:
   • System Update
   • Device name
   • Restart
   • Status
     • IP Address
     • WiFi Mac address
     • Bluetooth address
     • Serial number
     • Up time
   • Legal information (legal documentation and license information provided by Google. Includes OPT-OUT setting for personalized advertising inLegal information>Ads>Opt out of Ads Personalization)
   • Model
   • Version
   • Android security path level
   • Kernal version
   • Build
   • SELinux status
   • Netflix ESN
   • TVision SW Version

Storage

Use Storage settings to view usage for apps, photos, videos, audio, downloads, and cached data. You can can remove apps and clear cache as needed (the TVision app can't be deleted).

1. From the HUB Home screen, selectSettings.
2. SelectDevice Preferences > Storage.
3. Select Internal shared storage to view storage information for the following:
   • Apps
   • Photos & videos
   • Audio
   • Downloads
   • Cached data (clears all cached data)
   • Misc.
   • Available

Enable screen reader

When you use a screen reader, you can hear what's happening on your TV or monitor (you may need sighted assistance to turn on the screen reader). To turn on the screen reader:

1. From the HUB Home screen, selectSettings.
2. SelectDevice Preferences.
3. Select > Accessibility > Talkback > Enable.

Change screen reader volume & pitch

1. From the HUB Home screen, selectSettings.
2. SelectDevice Preferences.
3. Select Accessibility > Talkback > Configuration.
4. Choose one of the following options:
   • Speech volume
   • Verbosity
   • Speak passwords
   • Sound feedback
   • Sound feedback volume
   • Audio ducking

Closed captions

The following steps will enable closed captions for the TVision app and some other apps. Some apps (like YouTube) may require you to update the settings within that app as well.

1. From the HUB Home screen, selectSettings.
2. Select Device Preferences.
3. Select Accessibility > Captions.
4. Choose one of the following options:
   • Display (on / off)
   • Select Language
   • Text size
   • Caption style

Enable Accessibility shortcut

When the shortcut is on, you can press both the back and down buttons on the remote control for 3 seconds to start an accessibility feature. To enable the Accessibility shortcut:

1. From the HUB Home screen, selectSettings.
2. SelectDevice Preferences.
3. SelectAccessibility>Accessibility shortcut>Enable accessibility shortcut.
4. Select the shortcut service (eitherTalkbackorSwitch Access).

Switch Access

Switch Access scans the items on your screen, highlighting each item in turn, until you make a selection. To use Switch Access, you'll first need one or more switches. There are several kinds of switches:

• Use an external switch:A switch is a device that sends a keystroke signal to your Android device. Several companies sell these devices, such as AbleNet, Enabling Devices, RJ Cooper, and Tecla. These devices connect to your Android device via USB or Bluetooth (Google does not endorse these companies or their products).
• Use an external keyboard:You can configure a standard USB or Bluetooth keyboard to work as a switch device by assigning one or more of its keys to actions.
• To turn on Switch Access:
  1. From the HUB Home screen, selectSettings.
  2. SelectDevice Preferences.
  3. SelectAccessibility>Switch Access>Enable.

Factory data reset the TVision HUB in settings

1. Select the Settings icon.
2. SelectDevice Preferences>Reset.
3. Confirm you want to reset your device.

Factory data reset the TVision HUB with the power button

1. Press and hold the button on the side of the TVision HUB device for 15 seconds, then release the button.
2. Using the remote, select Reset> Erase everything. If the remote is not working;
   1. Navigate to Resetby short-pressing the power button on the side of the TVision HUB.
   2. Select Reset> Erase everything by long-pressing the power button on the side of the TVision HUB.

Restart device

1. On your HUB, openSettings.
2. SelectDevice Preferences>About>Restart.
3. Once the system restarts, play your video, music, or game again.

Update firmware

1. On your HUB, openSettings.
2. SelectDevice Preferences>About>Build. If the build is PI.4795, your device is using the most current software.
3. SelectSystem update>Software update.
   • If your system needs an update, selectDownload.
   • If you don't need an update, a "Your system is up to date" message displays.

Enter Safe mode

1. Hold theOKbutton for 2 seconds.
2. SelectRestart.

Exit Safe mode

1. On your HUB, openSettings.
2. SelectDevice Preferences>About>Restart.